FAQs

When will I receive my order?

Our team works hard to ensure you get your favorite pet essentials as soon as possible — usually ships within a few days. We always want to make sure you're happy, but sometimes packages may take a little longer than expected. Don't worry — our customer care team is here for you. Have an inquiry about your order? Don't hesitate to reach out at care@petpassion.com. 

  • Standard shipping: 3-7 business days
  • Expedited shipping: 2-3 business days
  • Express shipping: 1 business day

Orders shipping to HI, AK or US territories are subject to longer transit times beyond the standard 3-7 days.

Where do you ship?

We ship to all 50 US States and APO/FPO/DPO addresses. We do not ship to any other US territories, mail-forwarding or freight-forwarding services. Any restrictions will be messaged during the checkout process if applicable.

How do I track my order?

You can track the shipping status of your order(s) by logging in to your account, selecting Order History and clicking Track Order. Click here to log in to your account.

Please allow 1-3 business days for your order to ship due to processing time.

*Business days are Monday to Friday and do not include federal holidays within the United States.

What is your return policy?

We accept returns on all items that are unworn, unused, unwashed, have the original tags and packaging, and are within 30 days of when the order was fulfilled. Learn more about our full return policy here.

How do I return an item?

To create a return, please click here, fill in your order number and zip code, then follow the onscreen instructions. Before submitting a return, please click here to learn about our return policy and eligible items.

How do I exchange an item?

To exchange an item, please click here, fill in your order number and zip code, then follow the onscreen instructions. Before submitting an exchange, please click here to learn about our return policy and eligible items.

Are your products sustainably made?

Our commitment to sustainability starts with eco-friendly product for pets. Made from organic cotton and recycled materials, it’s a pawsitive step towards reducing our carbon paw print and making a greener, cleaner planet.

Where can I manage my account?

You can manage your account in the My Account section. Click here to log in to your account.

What size should I order?

From the tiniest of teacups to the greatest of danes, Pet Passion has you covered! View our sizing guide to find the size that's right for your pet.